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FAQ

Orders

How do I know my order has been successfully processed?

 You will get an email with all the details of your order. In this mail, you will be given with a Order ID, and a list of the items you have ordered. You will also be notified when we dispatch the items from our warehouse.

How can I cancel or modify my order? 
 If you need to change or cancel your order, please contact us immediately via hello@tipsforhips.cc. You must cancel your order within 48 hours of placing your order.
 We process and ship orders quickly. Once our warehouse has processed your order, unfortunately we will not be unable to make any changes to your order because it’s already on its way to you.

What should I do if I didn’t receive an order confirmation email?
 Please, check SPAM if you have not received an order confirmation first. If you still do not see it there, feel free to contact our customer support via hello@tipsforhips.cc and we will send it again right away.

 

Payments

What Payment Methods do you accept?
 We accept all major credit cards Unicorn, including Visa, Mastercard, Visa Debit, American Express, Discover, Diners and Paypal. Currently we stopped accepting Amazon Payment but we belive this service will be availiable in the future.

What steps does our company takes to prevent credit card fraud?

Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. 

 When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. 

 The ID documents help us ensure that the purchases were indeed made by a genuine card holder.

 Can I Cancel my order?

 We try to be super speedy over here, so once an order has been placed, we might be unable to cancel it. However, we will try our very best to help so please make sure you contact us immediately at hello@tipsforhips.cc with your request and order number.

 

Shipping

Where do you ship and how much it cost?

 No one likes to pay for shipping, so we offer free shipping on orders over $30. This is not only for the USA, it is worldwide. We want to help people around the world have access to best home fitness equipment with most affordable prices, so we have free shipping for orders over $50 anywhere in the world.

 We ship to approximately 50 different countries around the world. The product price does not include shipping price. Depending on your location it ranges from 3,25$ to 9,90$.

How can I track my order?

 Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

Where are my products coming from?

 We have manufacturing, fulfillment and shipping partners in other regions around the world. We have partners located in United States, Costa Rica, Spain, China, India and other countries. So if you order multiple items it’s possible they may come in different packages and/or delivered at different times from any one of our global warehouses.

What if i only received a part of my order?

 Different items can come from different warehouses and in separate packages, so you might receive more than one package if you ordered several items. Please verify your email as we provide different shipping confirmation for items leaving separately.

How long will it take for my order to be delivered?

 We want to make sure you get your order as quickly as possible while keeping costs down so we can always give you the best deal! We ship all around the world so delivery times will depend on your country of residence. It’s also important to note that multiple products in your order may ship from various locations.

 We process orders within two to three days from the order date. The orders are then shipped the next day after processing. 

 After successfully delivering tens of thousands of orders to happy customers around the world, below are the typical time frames we have observed.

 Depending on your location, it may take anywhere from 10 to 60 days for your items to get to you. This primarily depends on your local customs and import procedures. Below are the most typical time frames for your region:

 

 Location

Estimated Shipping Time

The United States

10-20 days

Canada, Europe, Middle East

13-26 days

Australia, New Zealand

13-26 days 

Mexico, Central America, South America

20-60 days


 Please note order delivery time can be affected by holidays, weather conditions, customs laws and other variables out of your or our hands. Please understand we cannot be held responsible for these situations.